Introduction

The Member Assistance Program is a professional counselling and referral service to help members and their insured dependents deal with a broad range of personal and work-related problems, such as:
The counsellors can assist you or an insured dependent with any problem or concern that may be troubling you or them.

Professional Counsellors

Warren Shepell Consultants have been retained to provide this professional counselling and referral service.

Confidentiality and Privacy

The program is completely private and confidential. When you or an insured dependent want to use the service, contact is made directly to Warren Shepell Consultants by the individual. Names or individual information will never be released to the Board of Trustees, any Union officials or any other person.

How to use the Member Assistance Program

The Warren Shepell Counselling and referral service is available on a twenty-four hour around the clock basis. All you or an insured dependent have to do is phone one of the following numbers, to be served in the language of your choice:

English Language : 1-800-387-6000
French Language : 1-800-465-1432

 How does the program work?

 The program provides up to six counselling sessions related to each concern in any given year at no cost to you or your insured dependent. Should longer-term or specialized counselling be required, Warren Shepell counsellors will make a referral to the appropriate professionals and agencies in the community. If referrals are required, attempts will be made to utilize the services of government agencies so the cost will be covered under the Provincial Health Plan or your Extended Health Care benefits. However, if fees are incurred for referral services, they become your responsibility.

 Additional Information

A brochure describing the Member Assistance Program in further detail and a wallet card are available by contacting the Administrator.